Otel İşletmelerinde Kurumsal Sosyal Sorumluluk ve İşe Adanmışlık: Afyonkarahisar Örneği (Corporate Social Responsibility and Work Engagement in Hotel Businesses: Afyonkarahisar Case)
Keywords:Corporate social responsibilty, Work engagement, Food and beverage department, Afyonkarahisar, UNESCO gastronomy city
As a result of the technological revolutions experienced today, technology has started to replace human resources in many business lines. However, human resources continue to maintain their importance in the tourism sector, which is characterized as a labor-intensive sector. For this reason, it has become an important issue to determine the factors that affect the level of work engagement. This study aimed to determine the effect of employees' perception of corporate social responsibility on their work engagement level. The population of the research was formed by employees of the food and beverage department of the five-star hotel businesses in UNESCO Gastronomy City Afyonkarahisar. According to the findings obtained as a result of the analysis of the data, it was determined that the employees' perceptions of corporate social responsibility and their work engagement were at a moderate level. In addition, it has been determined that there is a significant correlation between the employees' perception of corporate social responsibility and their level of work engagement, and that the perception of corporate social responsibility significantly affects the level of work engagement. This study, which aims to determine the effect of employees' perception of corporate social responsibility on their work engagement level, is important in terms of contributing to the relevant literature. In addition, it is expected to benefit the tourism sector as it shows that corporate social responsibility activities can be utilised to increase employees' work engagement level.
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